617 S. 3rd St Suite B. Renton WA. 98057    425.264.5909

Family Owned and Operated since 2014

Silk Screen Printing, embroidery in renton , embroidery blanks ,  custom polo shirts , silk screen printing , cheap screen printing 

Custom Pressed Tees Llc.

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Turnaround Time

Our standard turnaround time is currently 7-10 business days from the time that you submit your order. The term “standard turnaround” refers to orders which are our standard or oversize prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service on our website for the latest turnaround time for each service. If you have a specific deadline that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Real Thread will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.

Turnaround Time Example:

Let’s say you're printing an oversize design on American Apparel TR401’s (nice pick!), getting custom printed tags added onto your shirts and the manufacturer labels removed. If the standard turnaround time is 10 business days for printing, +1 day for custom printed tags, +2 days for manufacturer label removal, you would be looking at 13 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time.


Payment Terms

Due In Full: Payment is due in full to begin printing, however, payment is not due until you approve your digital mockup usually done in store.

Net Terms: Orders with Net Terms (generally either Net 15 or Net 30) can simply approve the order without payment up front. The invoice date and Net Term’s start date is generally the day your order is shipped. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check or money order; credit cards and PayPal are not accepted for Net Terms orders.

Under/Over Run Allowance

Custom printing is an artform, especially when it comes to water based and discharge inks. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Custom Pressed Tees LLC. will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.


Standard & Oversize: 3%

Jumbo: 5%

All Over: 10%

Rush Orders

Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.

1 Day: 10%

2 Days: 20%

3 Days: 30%

4 Days: 40%

5 Days: 50%

6 Days: 60%

7 Days: 70%

8 Days: 80%

9 Days: 90%

10 Days: 100%

Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Real Thread will not be held responsible for shipping issues once your order has left our facility.

Artwork
Art Preparation

Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Custom Pressed Tees LLC. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Real Thread, although the artwork itself, is still your property.

Artwork Creation & Ownership

All artwork created by Custom Pressed Tees LLC is the sole property of Custom Pressed Tees LLC. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing, that is not being created by Real Thread, is owned by you or its rightful owner, not Real Thread. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.



Art Approval

All artwork must be approved via an emailed digital mockup. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.


Garments, Blanks, Shirts & Pieces
Manufacturer Defects

Custom Pressed Tees LLC is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.



Garment Subjectivity

Custom Pressed Tees LLC will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own.


Printing
Image Sizes

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

Seam, Collar and Zipper Printing

We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

Image Placement

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.


Ink Color Change Minimums

Orders are allowed changes of up to 2 ink colors on 1 location at 1 time. After this, all additional ink color changes will become a new order.

Style Change Minimums

Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached.


Printed Sample Policy

Printed Samples are available with the following pricing and terms:

Standard Image Size: $100 for the first color and $50 for every color thereafter

Oversized: $100 for the first color and $50 for every color thereafter


Additional locations are considered additional colors.

You will receive three physical, printed samples. If artwork needs to be separated, created, or touched up, it will be subject to art charges at the current rate. Art does not count towards the sample order value for credit purposes and will not be credited back towards the full production run.

A complete credit of the sample cost is available if an order for the full production run is placed within 10 business days of the sample shipping out of Custom Pressed Tees LLC facility or being available for pick up. In order to receive full credit, the art must stay exactly the same, thus using the same screens. To receive 100% credit, the sample order value must be less than 10% of the full production run’s order value.

For example, if you ordered an oversize 3/0 sample, the cost would be $200 ($100 + $50 + $50). To receive a full $200 credit, the full production run must have a value of at least $2000 (excluding art, shipping, and ink changes).

Pan tone Matching fees do apply on sample runs. They do not count towards the sample order value in terms of credit on the re­order, nor will they be credited back onto the full production run.

For example, if someone ordered a $100 sample which had one Pan tone Match, the total would then be $120 ($100 + $20). The full production run total only needs to be $1000 to get the full $100 credited back. It does NOT need to be $1200 to receive the credit. The $20 Pan tone Match will NOT be credit back onto the full production run. Hoodies and other certain sample pieces could be an additional charge.

Packaging, Shipping, & Receiving
In-Hands Date

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Sales Rep immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

Shipping

We ship via UPS. To view normal transit times, see our shipping map. A tracking number will be sent to you shortly after your order has left our facility. Custom Pressed Tees LLC. will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Real Thread assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.



Split Shipping

We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

Packaging

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.





Packaging

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

Checking Your Order

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.


Contract Orders
Custom vs Contract Orders

We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations.

Contract Order Garments

We request an itemized list of each style, color, size, and quantity being delivered. We will check ­in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

Miscellaneous
Removing Tear-away Tags/Labels

If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.

Blank Apparel Orders

If you choose to order "Blank Apparel" before placing your full production run, you will be limited to 5 garment pieces at full retail costs.





Social Sharing

We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

Quotes & Estimates

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).

Reorder Screen Credit

We have a screen reorder credit for reorders placed within 6 months from the last run of the same art. The artwork placement, dimensions, and ink colors must be an exact reorder with no changes. Reorder Screen Credit amounts are:

Standard & Oversize Size: $10/color

Jumbo: $20/color


Guarantee

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Cancellation

Orders that are canceled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:

Within 3 days of placing your order: 20% Cancellation Fee plus any restocking fees

After 3 days but at least 5 days before the est. ship date: 75% Cancellation Fee

Within 5 days of the est. ship date: 100% Cancellation Fee

Returned Checks

There is a $50 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.

Terms & Conditions

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Custom Pressed Tees LLC reserves the right to change its Terms & Conditions at any time without notice.


Holidays

Custom Pressed Tees will observe the following holidays for the year 2016 & 2017. These days will not count as production days towards turnaround times.

January 1, 2016: New Year’s Day

May 30, 2016: Memorial Day

July 4, 2016: Independence Day

September 5, 2016: Labor Day

November 24, 2016: Thanksgiving Day

December 24, 2016: Christmas Eve

December 25, 2016: Christmas Day

December 26, 2016: Christmas Day Observed

January 1, 2017: New Year’s Day

January 2, 2017: New Year’s Day Observed

Questions

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun! Policies and Procedures can change at any moment without notice.